Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from LouieCBD.com (the “Site”).

Personal Information We Collect

When you visit the Site, downloaded and use our mobile app, utilize our services, make a purchase, registered to receive alerts or other information via email, text, or instant message, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

Additionally, when you make a purchase or attempt to purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

We and our third-party partners may automatically log information about you and your computer. For example, when visiting our Site, we may log your computer operating system type, browser type, IP address, geolocation information, referring website from which you accessed the Site, pages you viewed on the Site, how long you spent on a page on the Site, access times and information about your use of and actions on our Site. We may collect device information about your mobile device that you use to access the Mobile App. We may collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends and to learn more about the demographics of our users. We will not collect any location information that you do not volunteer or enable. We will delete any location information that you request to delete.

Cookies

We may use cookies from time to time. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity. We also use cookies to help us compile aggregate data about Site traffic and Site interaction so that we can offer better Site experiences and tools in the future.

We may use cookies to:
• Understand and save user’s preferences for future visits; and
• Compile aggregate data about Site traffic and Site interactions in order to offer better Site experiences and tools in the future.
We may also use trusted third-party services that track this information on our behalf. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Because each browser is a little different, look at your browser’s “Help Menu” to learn the correct way to modify your cookies.

If you turn cookies off, some of the features that make your Site experience more efficient may not function properly or otherwise be available to you.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How Do We Use Your Personal Information?

We use the information and personal data provided by you to help us improve your experience on the Site and the Mobile App. We may use your personal information we collect from you to:
• Improve our Services, functionality, and overall user experience;
• Process your payment and deliver our products and services to you;
• Better cater and market to our customers, as well as learn about purchasing habits;
• Respond to your customer service requests, comments and questions;
• Send periodic emails regarding our products and services;
• Follow up with you after correspondence (live chat, email, or phone inquiries);
• Communicate about our partners’ products and services;
• To automatically update the Mobile App on your device;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prose cute those responsible for that activity;
• Troubleshoot technical difficulties and errors;
• Link or combine user information with other personal information;
• As permitted or required by applicable law or regulatory requirements; and
• For any additional purposes for which we have obtained your consent to the use or disclosure of your personal information.

Sharing Your Personal Information

Except as disclosed in this Privacy Policy, we do not disclose your personal information to any companies, not part of [Company], Inc. or its parent, subsidiaries, or related entities. In no event will we ever sell or rent your personal information. We may share your personal information as follows:
• We may share personal information if you are opt-in to receiving our marketing materials. For example, you may let us share personal information with our partners and others for their own marketing uses. Those uses will be subject to their privacy policies.
• We may share your information with vendors, service providers, contractors, and agents in connection with the performance of services on our behalf. These service providers are prohibited from using your information except as needed to perform our work or as required by law.
• We may share personal information when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction, or proceeding.
• We may share personal information for legal, protection, and safety purposes.
• We may share information to comply with laws or as permitted by laws.
• We may share information to respond to lawful requests and legal processes.
• We may share information with other companies and brands owned or controlled by [Company], Inc., including our subsidiaries.
• We may share information to protect the rights and property of the Company, our agents, customers, and others. This includes enforcing our agreements, policies, and terms of use.
• We may share information in an emergency. This includes protecting the safety of our employees and agents, our customers, or any person.
We may also share your personal information with our employees, contractors, consultants, affiliates, and other parties who require such information to assist us with managing our relationship with you, including trusted third parties that provide services, including services to process your payments, to us or on our behalf. For example, we may share your personal information from time to time with our third-party information
technology, data processing, and call center service providers so that we may operate our business. Finally, we may also share aggregated and/or anonymized data with others for their own uses.

 We do not sell, trade, or otherwise transfer to outside parties your personal information outside of the situations detailed above, unless you consent otherwise.

Security and Protection of Your Personal Data

We take the security of your personal information seriously and use reasonable electronic, personnel, and physical measures to protect it from loss, theft, alteration, or misuse. However, please be advised that even the best security measures cannot fully eliminate all risks. We cannot guarantee that only authorized persons will view your information. We are not responsible for third-party circumvention of any privacy settings or security measures.

Wherever we or a trusted third-party service collects sensitive information (such as credit card data), that information is encrypted and transmitted securely. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page. When you make a purchase at our store with a credit card, our payment processor stores your credit card data, ensure that it is encrypted through PCI-DSS, then deletes the transaction information as soon as it is no longer necessary. We do not transmit financial information by email.

We are dedicated to protecting all personal information as is necessary. However, you are responsible for maintaining the confidentiality of your personal information by keeping your password confidential. You should change your password immediately if you believe someone has gained unauthorized access to it or your account. If you learn of any incident involving the loss of or unauthorized access to or disclosure of personal information that is in our custody, you should notify us immediately.

Data Retention & Update/Access Your Personal Information 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

It is important that the information contained in our records is both accurate and current. If your personal information happens to change during the course of our relationship, please keep us informed of such changes.

In some circumstances, we may not agree with your request to change your personal information and will instead append an alternative text to the record in question.

Subject to applicable laws, you can review, verify or correct your personal information. To submit a request to review, verify, or correct your personal information, [provide a toll-free telephone number and link to online request form or portal for making the request. Other acceptable methods for submitting requests include, but are not limited to, a designated email address, a form submitted in person, and a form submitted through the mail].

In the event that we cannot provide you with access to your personal information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.

Changes to this Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or
regulatory reasons.

Minors

The Site is not intended for individuals under the age of [[18]].

Your Rights

You have the following rights with respect to your personal data: 1) to update or amend personal data that we have collected about you if it is inaccurate or incomplete; (2) to request a copy of the personal information that we hold about you; (3) to request the categories of sources from which your personal information is collected; (4) to request the categories of third parties with whom we share personal information; (5) the commercial purpose for collecting your personal information; (6) to request the categories of personal information sold and the categories of third parties to whom the personal information was sold; (7) to request that we erase or restrict personal data; (8) to object to the processing of your personal data with respect to direct marketing purposes; and (9) the right not to receive discriminatory treatment for the exercise of your privacy rights. You have the right to request this information up to two times in a 12-month period. You have the right to designate an authorized agent to make a request on your behalf. To request this information, please contact us at [email protected]

Your California Privacy Rights

If you are a California resident, you have the right to receive the above information up to two times in a 12-month period, free of charge. To request this information, please contact us at [email protected]. Requests must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that we are not required to respond to requests made by means other than through the provided email, telephone number, or mail address.

Terms of Service

This Privacy Policy is subject to the Terms & Conditions. Please review both. It is important that you read the Terms & Conditions, as where there is a conflict between this Privacy Policy and the Terms & Conditions, the Terms & Conditions shall prevail.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a
complaint, please contact us by email at [email protected]